Brand Strategy

What is Brand Strategy?

Your brand is more than just your logo, name, or slogan - it's the entire experience your prospects and customers have with your company, product, or service - enter brand strategy.

Your brand strategy defines what you stand for, a promise you make, and the personality you convey. While it does include your logo, color palette, and slogan, those are only creative elements that convey your brand. Instead, your brand lives in every day-to-day interaction you have with your market:

  • The images you convey
  • The messages you deliver on your website, proposals, and campaigns
  • The way your employees interact with customers
  • A customer's opinion of you versus your competition
Brand Strategy Portland Oregon

Why do you need a successful and well-defined Brand Strategy?

Your brand strategy brings your competitive positioning to life and works to position you as a certain "something" in the mind of your prospects and customers.

Think about successful consumer brands like Disney, Tiffany, or Starbucks. You probably know what each brand represents. Now imagine that you're competing against one of these companies. If you want to capture significant market share, start with a strong brand strategy or you may not get far.

In your industry, there may or may not be a strong B2B brand. But when you put two companies up against each other, the one that represents something valuable will have an easier time reaching, engaging, closing, and retaining customers.

Successful branding also creates "brand equity" - the amount of money that customers are willing to pay just because it's your brand. In addition to generating revenue, brand equity makes your company itself more valuable over the long term.

Does your company follow a defined strategy for your brand? Which case do you fall under?

Best Case

Prospects and customers know exactly what you deliver. It's easy to begin a dialogue with new prospects because they quickly understand what you stand for.

You acquire customers quickly because your prospects' experience with you supports everything you say.

You can charge a premium because your market knows why you're better and is willing to pay for it.

Neutral Case

The market may not have a consistent view or impression of your product and company, but in general, you think it's positive.

You haven't thought a lot about branding because it doesn't necessarily seem relevant, but you admit that you can do a better job of communicating consistently with the market.

You're not helping yourself but you're not hurting yourself either.

Worst Case

You don't have a brand strategy and it shows. It's more difficult to communicate with prospects and convince them to buy.

They don't have an impression of your product/service or why it's better.

What you do, what you say and how you say it may contradict each other and confuse your prospects.

Competitors typically have an easier time acquiring customers.

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How do you develop a successful brand strategy?

Before you begin

Before working on your brand strategy, make sure you've identified your competitive positioning strategy - your brand strategy will bring it to life.

If you have a brand strategy, make sure it's as effective as possible

  • Poll your customers, employees, and vendors. Are their impressions consistent with your strategy? If not, work on the elements you can improve.

Develop your brand around emotional benefits

  • List the features and benefits of your product/service. A feature is an attribute - a color, a configuration; a benefit is what that feature does for the customer.
  • Determine which benefits are most important to each of your customer segments.
  • Identify which benefits are emotional - the most powerful brand strategies tap into emotions, even among business buyers.
  • Look at the emotional benefits and boil them down to one thing that your customers should think of when they think of you. That's what your brand should represent.

Define your brand personality, story, and positioning statements

  • Think of your brand as a person with a distinct personality. Describe that personality then convey these traits in everything you do and create.
  • Write positioning statements and a story about your brand; use them throughout your company materials.
  • Choose colors, fonts, and other visual elements that match your personality.
  • Determine how your employees will interact with prospects and customers to convey the personality and make sure your brand "lives" within your company.

After Brand Strategy

Together with your competitive positioning strategy, your brand strategy is the essence of what you represent. A great brand strategy helps you communicate more effectively with your market, so follow it in every interaction you have with your prospects and customers.

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